What are the steps involved in preparing emergency response guidelines?

The core steps of compiling emergency response guidelines are essentially three modules that are implemented layer by layer, namely risk anchoring, process dismantling, and implementation verification. There is no formalistic link, and only after each step is solid can we come up with something that can really be used.

If you have made one or two guides that have been really useful, you will know that the worst thing to do is to use the general templates on the Internet. In the past two years, I helped the street to make a gas emergency guide for old communities. At first, a colleague directly used the general plan to modify it. After writing it, I realized that there was no gas emergency guide at all. Usage - More than half of the old community is occupied by elderly people living alone. Many people don't even know where the main gas valve is. There are also many paper shell wastes accumulated by residents in the corridor. The general guideline of "opening the windows for ventilation as soon as possible and then closing the main valve by yourself" is completely untrue. Therefore, the first step is to get into the service scene and get a thorough understanding of the business. Don’t sit in the office patting your head and thinking about risks. Talk to front-line security guards, cleaners, and ordinary people who stay in the venue all year round. They can tell you many hidden dangers that you can’t even think of.

Once you have a thorough understanding of the family, you will not go astray when filling in the content. Don't write empty words like "report to the leader as soon as possible when danger occurs". Write clearly who will do each step, what to do, who to replace if you can't find the right person, what tools to use, and how long it will take to complete the work. You should even attach real photos of key positions. The characters should be large enough for presbyopic eyes to see clearly from 3 meters away. It is best to list the operating instructions for different roles separately. What ordinary residents/employees should do, what the emergency response team should do, and what the specialists at the fire hospital should do should all be separated. Otherwise, if something happens, everyone will rush through the guide and cannot find what they are supposed to do for a long time, which will delay things.

Many people think that they are done after writing the content, but in fact the most critical step is still behind. I have seen too many units' guides locked in administrative drawers after they are completed. If something goes wrong, even the person who compiled them cannot remember what was written when they were taken out. After finishing the content, be sure to take all relevant people through at least two or three real-life drills. I used to make a fire emergency guide for an office building in the CBD. The first thing it said was "evacuate all people to the square downstairs within 10 minutes." Only when the alarm was sounded during the drill did I realize that high Office workers on the 20th floor and above had to wait for five minutes for the elevator, and many people had to grab their bags to turn off their computers and couldn't make it in time. Later, it was adjusted so that people on the 15th floor and above in the high-rise zone evacuated first to the refuge floor in the middle of the floor instead of having to rush downstairs, which was safer. After the drill, everyone's feedback must be collected to adjust the content, and it must be updated at least once a year. If the layout of the venue changes and new risk points arise, it must be revised in time, otherwise it will become waste paper if left for a long time.

There are currently two different views in the industry on the granularity of the guide. Some people think that every step of the action should be written down in detail to prevent everyone from making panic decisions and making mistakes. Others think that enough flexibility should be left for front-line handlers. After all, real dangers are always more complicated than preset situations. My own practical experience is that red line requirements, such as gas leakage, absolutely no turning on lighters, and no turning on light switches, must be marked in bold. As for the specific evacuation sequence, priority rescue groups, etc., leave enough room for adjustment by the person in charge on site, and the adaptability of the guideline will be much higher if the two sides are balanced.

To put it bluntly, a good emergency guide is like the card for handling spilled food and missed meals printed on the back of a takeout order. Who is responsible, how to compensate, and how long it will take to receive the payment are clearly written. If you really encounter an emergency, you don’t have to worry about it. You can just pick it up and follow it. It is considered to be in place.